Shipping policy

Refund Policy

At The Skin Ever, customer satisfaction is important to us. We strive to provide a smooth shopping experience and quality skincare and beauty products.

Returns & Refunds

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us process your request, please include:

Your order number
Clear photos of the product and packaging
A brief description of the issue

Our team will review your request and respond as soon as possible.

Eligibility

To qualify for a return or refund:

The item must be unused and in its original packaging.
The request must be made within 7 days of delivery.
Proof of purchase is required.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or refunds for:

Opened or used skincare and cosmetic products
Products damaged due to misuse or improper handling
Items marked as Final Sale (if applicable)

Refund Process

Once your request is approved, your refund will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.